Genting Privacy Policy

At Genting, we take your privacy seriously and are committed to protecting the personal data you share with us when you use Genting Casino. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By registering an account with Genting Casino, you confirm that you have read and understood this policy.

Who We Are

Our casino is operated by Skill on Net Ltd, registered in Malta (Reg. No. C50024), with its registered office at Level 5, Quantum House, 75 Abate Rigord Street, Ta'Xbiex 1120, Malta. Payment processing is carried out by Skill On Name Limited (Reg. No. 14264775), based at Suite A, 4-6 Canfield Place, London, NW6 3BT, United Kingdom. The Genting brand is operated under Genting Casinos UK Limited (Company No. 01519689), part of the wider Genting Group. We are licensed and regulated by the UK Gambling Commission under account number 39326 (remote operating licence 039326-R-319358-063), and we only accept players from Great Britain.

Information We Collect

When you create an account or interact with Genting Casino, we collect several categories of personal information to verify your identity, process transactions, and provide you with our services.

• We collect registration details such as your full name, date of birth, address, email, and phone number
• We gather identity verification documents to confirm your age and eligibility to play
• We record payment information when you use Visa, Mastercard, PayPal, Trustly, Skrill, Payz, Paysafecard, Apple Pay, or Google Pay to fund your account
• We track your gaming activity, including deposits, withdrawals, bets, and wins, to manage your account and detect irregular behaviour
• We log technical data such as your IP address, device type, and browser information when you access our site or mobile apps
• We retain records of your communications with our customer support team, including live chat transcripts and emails

How We Use Your Data

We at Genting use your personal information for a range of legitimate purposes connected to running a safe and compliant gambling service. Our priority is to ensure that every player on Genting Casino has a secure and fair experience.

• We use your data to verify your identity and comply with anti-money laundering regulations
• We process your payment details to handle deposits and withdrawals across all supported methods
• We assess your account activity to apply responsible gambling measures, including affordability checks for Members' Club participants
• We send you promotional offers, such as welcome bonuses and loyalty rewards, where you have consented to receive marketing
• We analyse gameplay data to improve our slots, live casino, and table game offerings
• We use your information to respond to support requests submitted via live chat, email, or our Report a Problem form

Legal Basis for Processing

Our Genting platform processes personal data on several legal grounds, including the performance of our contract with you, compliance with our licensing obligations under the UK Gambling Commission, our legitimate business interests, and, where applicable, your consent. You can withdraw consent for marketing communications at any time through your account settings or by contacting us directly.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners who help us operate Genting Casino effectively.

• We share data with payment providers to process your transactions securely
• We disclose information to regulatory bodies, including the UK Gambling Commission, when legally required
• We work with identity verification services to confirm your age and address
• We may share data with eCOGRA, our alternative dispute resolution provider, if a complaint requires escalation
• We use third-party analytics and game providers, such as Pragmatic Play, Evolution, and NetEnt, who may process limited technical data to deliver games

Data Security

Here at Genting, we implement industry-standard security measures to protect your personal and financial information from unauthorised access, loss, or misuse. Our systems use encryption and secure protocols when processing payments through methods like PayPal, Skrill, and bank wire transfers. Despite our safeguards, no method of transmission over the internet is entirely secure, and we encourage you to keep your login credentials confidential.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory obligations as a UK-licensed operator. Account and transaction records may be kept for a minimum period required by gambling and financial regulations, even after you close your Genting account.

Your Rights

As a Genting Casino player, you have a number of rights regarding your personal data under applicable data protection law.

• You have the right to access the personal data we hold about you
• You can request correction of inaccurate or incomplete information
• You may ask us to delete your data, subject to our legal and regulatory retention requirements
• You can object to or restrict certain types of processing, including direct marketing
• You have the right to request a copy of your data in a portable format
• You can lodge a complaint with a relevant data protection authority if you believe we have mishandled your information

To exercise any of these rights, you can contact our data protection officer at dpo@Genting Casino.com, and we will respond within the applicable statutory timeframe.

Cookies and Tracking Technologies

Our Genting website and apps use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site performance. For full details on the types of cookies we use and how to manage them, please refer to our separate Cookie Policy.

Members' Club and Loyalty Data

If you are invited to join our Genting Casino Members' Club, we process additional data related to your points, activity levels, and affordability assessments to manage your VIP status across the Bronze, Silver, Gold, Platinum, Diamond, and Royal Diamond tiers. This information helps us tailor rewards, Fast Track Withdrawals, and other exclusive benefits to eligible members.

International Data Transfers

As part of the Genting Group, which operates internationally, your data may occasionally be transferred outside the United Kingdom or the European Economic Area. Whenever this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly. Continued use of Genting Casino after any changes indicates your acceptance of the revised policy.

Contact Us

If you have any questions about how we handle your personal data, please contact our support team at contact@Genting Casino.com or our data protection officer at dpo@Genting Casino.com. You can also reach us through live chat, available daily between 06:00 and 00:00 GMT.